Celcom network failure caused by heavy traffic volume
PETALING JAYA: Celcom’s disrupted phone lines nationwide were gradually restored some 10 hours after the interruptions occurred.
“The failure was mainly due to heavy call volume which had increased by five folds during Aidilfitri,” said Celcom chief executive officer Datuk Seri Shazalli Ramly.
Other services such as SMS, email, GPRS, mobile broadband, roaming, IDD, and calls to other networks and fixed lines were unaffected.
As a result, some of its major network nodes experienced sudden overloading, causing a loss of signal between the nodes located at Kepong and Perda, Seberang Perai.
A call to the mobile service provider’s careline yesterday morning revealed their phone lines had been down since morning.
A pre-recorded voice message informed subscribers that they would experience some “disruption in taking and making calls in some parts of peninsular Malaysia”.
“We apologise for any inconvenience caused,” said the message.
A customer care consultant said there was a “network problem” affecting the whole country, including Sabah and Sarawak.
Haisshhh... sangat sakit hati wooo...! Line celcom wat hal 2 days ago... semalam kuar kat paper kata nyer due to heavy traffic... dah tu apsal maxis ok plak.. tak heavy kot traffic maxis.. yg paling tensen nyer bila nak connect to internet pun tak dapat, aku still kat umah my parents in KB, n the only way aku bleh online is thru celcom broadband, for the past 2 days memang problem nak get online, 2 days ago memang tak leh nak online langsung, semalam bleh online tghari during Jumaat prayer jap je, pastu dah tak leh nak get connected. Yang best nyer, kat press statement org Celcom cakap sms, broadband sume unaffacted..iskkk geram tulll...
Rasanyer because of what happened for the past few days, ramai la orang dok pk nak berhijrah ke maxis kan,paling kurang pun thinking of having maxis as a second line..
Malam tadi, aku tdo awal sebab dah tade mende nak buat, biasanyer online sampai takleh nak buka mata. Pagi nih, belum kul 8am aku dah wide awake...